Refunds & returns

You decide at the door, not before

You pay a 20% deposit to hold your slot and the rest only after you have opened the bag and checked it. That is the whole policy in one sentence. The detail is below.

You cancel more than 48 hours before delivery

Free cancellation, no reason needed.

Your deposit is refunded in full.

The contents don't match the list you ordered from

Hand the bag back at the door. You do not have to accept it.

Your deposit is refunded in full and you pay nothing else.

Something is damaged or faulty, and you spot it at the door

Refuse that item or the whole bag, whichever you prefer.

You pay only for what you keep; the rest of the deposit is refunded.

Something is faulty and you find it within 14 days

Message us with a photo. We replace the item, or take it back.

Replacement is free. If we cannot replace it, we refund that item.

You cancel inside the last 48 hours

The kit is already packed and routed for your slot.

The deposit covers that work and is not refunded. Nothing further is charged.

You accepted the kit and simply changed your mind

Used bedding and towels cannot go back into stock for hygiene reasons.

Unopened, unused items in their original packaging can be returned within 14 days for a refund.

How the money comes back

Same way it went out: A refund goes back to the account or card the payment came from. We cannot send it somewhere else, and we will never ask for your card number to process one.
When we send it: Within 3 working days of agreeing the refund with you. You get an email when it leaves our side.
When it lands: For a bank transfer, usually a few working days. For a card refund, your own bank sets the timing once we release it, commonly up to 10 working days. That part is out of our hands.
What it costs you: Nothing. We do not deduct a handling fee from a refund.

How to start one

Reply to your order email, or message us on Telegram, with your order code. No forms. A person answers. If you are at the door, just tell the person delivering; they can take the bag back on the spot and the refund starts the same day.

Need us? Email [email protected]. See also delivery and payment and security.

Starting Packs are sold by Özmutfak Şirketi Limited (Tax registration no. MŞ 3536, Lefkoşa), Şht. Tuncer Hasan Sokak, No: 4, Lefkoşa (Nicosia), North Cyprus (TRNC). Özmutfak takes the payment, issues the invoice, and is responsible for delivery and refunds. UniNorth (H.S.G Generation Digital Journalism Ltd.) publishes this site and introduces you to the seller; it does not sell the pack itself.

This policy is offered by the seller and does not limit any right you have under North Cyprus consumer law. Last reviewed 17 July 2026.